We Provide 100%
Hassle-Free Guarantee on All our Products!
you wish to return a product or exchange it for another one, you can do so within
However, you must first contact us to receive a Return
Authorization Number (RA#).
following Shipping & Handling Terms apply:
Requirement - Depending on a number of factors a signature
to release the shipment may be required.
- Shipping & Handling will be charged when sending you an
- Actual Shipping & Handling charges are not refundable when accepting back a product for refund/exchange.
The Actual Shipping & Handling charge may be higher
than our flat rate that was initially charged.
If you received Free shipping and handling and you are requesting a refund
(full or partial), you will be charged the Actual
Shipping & Handling charge.
- Shipping &
Handling costs to return any product(s) back to us are to be paid by
Actual Shipping &
Handling is not refundable if: a)
you mistakenly provide the wrong shipping address and the
shipment is returned back to us; or b) for any reason you are not present
to accept the shipment; you do not pick up the shipment from the shipping
company by the due date; and it is returned back to us by the shipping
company. Furthermore, you will ALSO be charged an extra fee of $10.00
- $35.00 (depending on weight & final destination for
shipments that were sent via standard shipping) to cover
the shipping & handling expenses for the "return" of the
shipment to our facility (shipments that are sent other than via
standard ground will
incur additional charges).
Sent in Error - If in the very rare instance you are sent the
wrong product by us (rest assured our quality control system is
99.99% effective - to avoid any mistakes orders are continuously
re-checked for errors throughout the shipping process by our
quality control team) we will pay for the Shipping costs when
sending back the product to us. Errors must be reported
within 48 hours of receiving the shipment.
TO ARRANGE FOR AN RETURN/EXCHANGE:
To Return or
products, you must send us an email to: Question@MedicalProvisions.com
with your Full Name, Order Number, Item Code
Number(s) you wish to return/exchange, and whether it is a
Return or Exchange that you wish to do. You will receive an
email response with a Return Authorization Number (RA#).
ONLY up to four (4) bottles of the same product SKU
can be Returned/Exchanged!
& Exchanges will not be accepted without a Return
Authorization Number (RA#) written on the outside & inside
of shipment box. Returned/exchanged merchandise must be
returned within the time specified in the email containing the
RA #. An RA# will not guarantee final
disposition. All returned/exchanged merchandise will be
inspected and cannot be marked in any manner and must be undamaged, sealed in original factory
resalable condition. We reserve
the right to refuse any such returns. A 25% restocking
fee for all returns/exchanges will be applied. Bars of
any kind cannot be returned.
HOW TO SHIP
BACK THE PRODUCT:
returned merchandise must be packed into a shipping box with
adequate packing material and taped securely. Make sure to write the
Return Authorization Number (RA#) on the outside of the shipping box
and include in the box a copy of the return authorization email response that we
send to you. Otherwise, it will be refused. No COD
or Freight-Collect shipments will be accepted.
CANCELLATION (BEFORE IT SHIPS):
you place an order and decide to cancel the order, it will be at
our discretion to cancel the order, provided that: a) we have
not yet charged your credit card, b) your order has not yet
shipped, and c) we have not yet ordered your product from the
vendor. A 10% cancellation fee will apply to cover
our processing expenses.
If for any reason you dispute the
charge on your credit card/PayPal statement without contacting us
first to verify what the charge is for we will discontinue future
business with your household. Furthermore, you will be charged a
$35.00 processing fee.
applies to U.S. Customers only. Does not apply to
or Volume Orders. Prices
and availability are subject to change prior to shipment. If this
occurs you will be notified via email or telephone and
given the option to accept the new charges, cancel the order for
the item(s) in question or cancel the entire order all
together. We reserve the right to cancel any order.
We are not responsible for typographical or pictorial errors.
We reserve the right to refuse service to anyone.
- savings will appear at checkout. See individual
coupon/promotion for details.
e-Coupons are good for one-time use only. Minimum order
amounts exclude shipping & handling and applicable sales tax.
Entire amount must be used on a single order. Balance cannot be carried over.
Limited Time Offer. e-Coupons are not transferable and not
for resale. Not
applicable to back-order items. Quantities limited. We reserve the right to limit quantities.
e-coupons cannot be combined with each other or with other promotions.
One (1) e-coupon per order. Void where prohibited by law. Limited to U.S. Customers only.
Not applicable to dealers. Certain products are excluded from the e-Coupon promotion (see product page for exclusion notice).
Important: promotional e-coupons can only be applied
during checkout. When applicable, you must enter the e-coupon code when
prompted and make sure to press the Promotional Code BUTTON in
order to activate the discount as per the instructions.
Neglecting to follow instructions will cause you to forfeit
receiving any applicable discounts. We will not be able refund/credit
you for any missed promotional discount once the order is
The following applies to all types of payments (check/money
order, credit card, wire-transfer, etc.): If for any reason your
form of payment is declined and/or the proper
information is not provided during checkout, as per our
instructions, and the problem is not rectified within four (4)
business days of the promotion expiration date you will be charged
the new, post-promotion price (not the
promotional price). We have up to 30 days to contact you
with any discrepancies.
Discounted Pricing - from time to time we run special
promotions/discounts on certain products. Discounted
pricing does not apply to already placed orders.
Quantity Limits - certain products may have a quantity
limit per household/location/affiliation for a number of reasons including, but not
limited to: product allocation. In such cases, re-orders
for the same product within a 30-day period (or longer) by the
same household/location/affiliation may be voided. We
reserve the right to refuse service to anyone.